Refund Policy

We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.

If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Blister packs must not be opened. We will refund the cost of the items; however shipping charges are non-refundable.

We will try to attend to all returns as soon as practically possible.

Please note that refunds are subject to a £1.00 processing charge. This is to cover the charge issued to us by the bank for every refund transaction.

Our policy is to ensure that you are satisfied every time you place an order with Passing Vape. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the dispatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 30 working days.

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

You will only have to pay for the return postage of the Products.

We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 30 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

You will only have to pay for the return postage of the Products.

For help with items later than 30 days after your initial purchase please email us for more information.

This does not affect your Statutory Rights.

• Startup Academy has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on Startup Academy or contact us for exact sizes.

• Startup Academy shall insure ordered products at their retail value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.

• Startup Academy will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person’s services.

• Because of the nature of the internet, Startup Academy provides and maintains Startup Academy on an “as is”, “as available” basis and makes no promise that use of Startup Academy will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our internet services for any reason beyond our control.

• Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

• You will be responsible for any breach of these terms by you and if you use Startup Academy in breach of these terms you will be liable to and will reimburse Startup Academy for any loss or damage caused as a result.

• These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Startup Academy’s liability for death or personal injury resulting from its negligence nor any fraudulent representation.

• Startup Academy will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.

• Please read the instructions, manuals and other user documentation that comes with your products carefully. Startup Academy is not involved in the manufacture of products and will not advise on their use or operation or the manufacturer’s guidelines. You are urged to use all products safely and in accordance with the manufacturer’s guidelines.

• These terms do not affect your statutory rights as a consumer, which are available to you.

• Subject as aforesaid, to the maximum extent permitted by law, Startup Academy excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Startup Academy and Startup Academy shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:

• any incorrect or inaccurate information on Startup Academy

• any interruptions to or delays in updating Startup Academy

• the infringement by any person of any Intellectual Property Rights of any third party caused by their use of Startup Academy or any product purchased through Startup Academy

• any loss or damage resulting from your use or the inability to use the Startup Academy web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control

• any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong

• any amount or kind of loss or damage due to viruses or other malicious software that may infect a user’s computer equipment, software, data or other property caused by persons accessing, using or downloading Startup Academy, or from transmissions via emails or attachments received from Startup Academy or its licensees and affiliates

• the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties (“External Sites”) to which Startup Academy link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to ‘cookies’, personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions.

• All representations, warranties, conditions and other terms which but for this notice would have effect. General

• Startup Academy may refuse you access to the web site at any time if we consider it necessary.

• Startup Academy may also terminate this agreement and immediately remove, cancel or suspend access to and use of Startup Academy upon breach of any part of these Terms whatsoever.

• Termination shall be without prejudice to Startup Academy’s other rights.

• Startup Academy acts as principal on its own account and not as an agent for you or any other person.

• If Startup Academy does not enforce any provision of this agreement such will not be considered a continuing waiver.

• In the event that any part of these terms is held to be unenforceable, such part will at Startup Academy’s option be construed as far as possible to reflect the parties’ intentions and the remainder of the provisions will remain in full force and effect.

• These terms constitute the full agreement between you and Startup Academy and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.

• Since we are aiming Startup Academy at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).

• Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons less than 16 years of age.

• Use of Startup Academy and these terms are subject to the laws of United Kingdom and the jurisdiction of the United Kingdom Courts.

If you would like help when ordering, information about a product, a request for product or if you would just like to provide us with feedback on our service, please email us at startupacademy.org.uk

You can also contact us:
• By telephoning 020 3002 4251 Between 9.00am to 17.00pm Monday to Friday (GMT)

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